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Name : sebastian knapp     Date : 2016-12-17    Hit : 1622    
Title  problems
Hello there, I'm concerned about my order. I payed for it a week ago and it says the two items from five that i payed for is now sold out. also it says my shipment has been completed but i havent received anything, Please reply back to notify me on the situation, here's my order number; 20161211142432277MC
admin   Hello

Thank you for contacting us with your concerns.
You order was shipped on December 16 by DHL express shipping service.
1583954691 is your tracking number. It roughly takes 3-5 business days to arrive your order.
The following items were not shipped since they are out of stock:

EVS110-WHITE-M
MZST65-BLACK-L

We are really sorry for the unexpected stockout issue.
In this case, you can choose replacement(s) in the almost same price range.
If you don't want to have replacement(s), we would like to give you a full refund for both items.

We apologize for your inconvenience caused and greatly appreciate your understanding.
Hope to hear from you again.

Kind Regards,
Bella
2016/12/18
[14:27]
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