 Name : Matt Lazar
Date : 2015-03-09 Hit : 686
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| Title |
Exchange Sports Coat for a larger size |
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Hi,
I talked with a lady named Jenny a few weeks ago on a message board but it seems that that board has gone unresponsive since we last messaged. My name is Matt Lazar, and I received a sports coat from your site as a Christmas gift., it\'s a great jacket, but its a size or two too small, the arms are a couple inches short and its very tight in the armpits. How can I send it back for an exchange or refund?
It was ordered by Vanessa Wolfe a couple of months ago. Order# 108-4890359-0605001
Thanks,
Matt Lazar
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| Admin |
Hi There!
Thank you for the message.
I am so sorry for the inconvenience it made.
I weren't able to respond quickly in your reply from our previous message thread as it had been almost a month
since I received your last message. So sorry about that.
In regards with the order 108-4890359-0605001, I found out that it is an order fulfilled by Amazon.
We want to assist you on how to return the item for an exchange or refund but, as your order is not fulfilled or shipped by us, we will not be able to do so.
The aforementioned order is categorized as an FBA order, or Fulfillment By Amazon.
Amazon takes care of all things regarding the said order so you need to contact their Customer Support department.
Rest assured that they will help you promptly :)
We are hoping that the matter will be gone smoothly and promptly.
If you still have concerns or questions, please feel free to contact us again.
Have a wonderful day and Thank you!
Best regards,
Jenny |
2015/03/09
[09:16]  |
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| Matt Lazar |
Hey Jenny,
So now there's the issue that Amazon won't return, exchange, or refund the jacket, as it's been more than 30 days since it was purchased. Is there anything TheLees can do about this or can I return it somehow?
I thought all this time that I was going through the right process of returning it to your company, and now it seems it's too late to do anything with it.
Please let me know as soon as possible if there's anything you can do to help.
Thank You
Matt Lazar
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2015/03/16
[04:56] |
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| Admin |
Hi There!
Thank you for the message.
Though we wanted to help you, we cannot do anything about it anymore :(
Because, your order was made and fulfilled by Amazon. Meaning, they owned the item before you purchased it.
With that, your order is their responsibility and what they can do to cater your concern will be based or be depending upon the policy they follow.
We are so sorry if we cannot be of great help regarding this matter. I hope you'll understand.
I think it will be better if you will contact/ call their customer support department and let them know your stand regarding the matter.
If you still have concerns or questions, please feel free to contact us again.
Thank you and we are hoping that the matter will be resolved.
Have a great day!
Best regards,
Jenny |
2015/03/18
[09:21] |
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