| Name : Tim Mok
Date : 2017-09-09 Hit : 1177
| Sizing problem
Hi my order number is 20170826231645348MC.
3 of the items I ordered are not the right size for me. CEC21 the check cardigan is too small, and the NKS671 shirts are too big. I would like to exchange the NKS671 shirts for a medium. And the cardigan seemed to only be in one size so I'd like to refund it.
Thank you for contacting us with your concern.
I am so sorry to hear that the size you ordered didn't fit you well.
In this case, we will exchange the item KNS671 for the size M and give you a refund for the item CEC21.
2865 W. 7TH ST. UNIT A
LA , CA 90005
We cannot cover your return shipping fee so you can choose to send the items(s) through the cheapest shipping way.
Please include a paper note of your order #/ return reason/ and your request.
*After having your returned package in our US address, our US Team will be shipping it back to us in South Korea.
We will process your request after we receive and check the items you returned in South Korea.
After sending back the item, please never forget to show me a copy of the return shipping receipt that proves that you returned the item by attaching a picture of it here in this message.
You may send it on your next message as an attachment so I can check it.
If I could check the return receipt and delivery status, I will refund/send exchange item before transferring to South Korea.
Hope to hear from you again.
Thank you and Have a great day!