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If you have any inquiries on weeekends or have a problem contacting us due to time difference,
please send us email. (thelees.cs@gmail.com)
Name : Jared Hansen     Date : 2016-07-01    Hit : 1185    
Title  How long does it take to prepare an order to be shipped?
I am order #20160618053603643MC, and I was just wondering since it has been roughly 12 days that I've been waiting for it to go through after I purchased.

About how much longer should I expect to wait before it ships and I can start tracking it?
Thank-you, Admin
admin   Hello

Thank you for contacting us with your concern.
I am sorry to inform you that one item of your order were temporally sold out. We sent a message to inform the sold out issue on June 22.
(emailed to flippedoutcookie@gmail.com) and I think the message went missing.

Out-of-stock item is as follows :
DK15-WHITE-M

We're sorry for the inconveniences this may have caused you.
It would be great if you will choose an item in similar price range as the sold out to avoid paying for an additional amount.
But if you want, we can also just process a refund for the sold items and send other items in stock.
However, PAYGATE service doesn't allow partial refunds (part of the amount charged in the card),
We need to choose whether to process your refund through Paypal (Paypal account needed)
If you would take refund for the sold out item via Paypal, please let us know the paypal account via email. (thelees.cs@gmail.com)
Otherwise, credit the money as points to your THELEES shop account where you can use it in paying for your next order.

So sorry for the inconvenience. We hope to hear from you again!
Thank you so much and Have a great day!

Kind Regards,
Joy

2016/07/01
[15:49]
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