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Name : Sam     Date : 2017-12-12    Hit : 1129    
Title  Mr
my order 20171120010141299MC has not arrived

where is it?
admin   Hello

Thank you for your asking.
We have not shipped your order yet because we need to get your confirmation about customs& tax matter.
We have sent you an email regarding it on November 20th and we are waiting for your answer so far.
Please kindly check our previous message as below:
**************************************
▶ Order number: 20171120010141299MC / Name: Sam Chau

Good day!

Order number

Thank you for purchasing products from our shop.

The reason I am sending this is message is because you might pay custom taxes for this order.

I let you know in advance that custom duties are responsibility of the buyers.

This is because custom duties are imposed all around the world for international purchases by their local government. So it is completely out of our hand.

Rates vary by country and the kind of product so we are not able to tell you an estimated cost.

So we need to get your confirmation before shipment that if it is still okay to send it even though there will be custom taxes.

If you have any further question, please don't hesitate to contact me again.


If you want to get a refund, please make an order cancellation request in your order history.

Hope to hear from you soon. Thank you!

Best Regards,
Steven
****************************

If you agree to pay the tax, we will proceed with the shipment.
If not, we should cancel your order entirely.
Please kindly let me know your decision.

Thanks and regards,
Bella
2017/12/12
[15:50]
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