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Name : Joseph Han     Date : 2017-08-26    Hit : 1226    
Title  Status of my order?
I believe some of the items in my most recent order is sold out, I was hoping you could just ship everything else first because it has been 11 days and I still haven't gotten any notice of shipment...

Thank you for your message.
First of all, we are sorry for the delay in shipping.
But I would like to remind you that we have sent you a sold out notification because some of the items in your order are out of stock.
And we are waiting for your response so far.
The following items are out of stock:

If you choose replacement in the almost same price range, we are willing to change the sold out item into the replacements and send all items together.
If you don't want to get the replacement, we can refund the money for the sold out items and send the available items.
Could you please tell me which one is preferable to you?

We are really sorry for the inconvenience casued by the unexpected sold out issue and thank you for your understanding in this matter.

Thank you
Joseph   Sorry, I must have lost the email!

Please send me the available items and refund the sold out items, thank you!
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